Return & Cancellation

"For a seamless return or exchange process, we kindly request that you record an unboxing video upon receiving your product. Any issue related to damaged, broken, faulty, or missing items must be reported within 7 days of order delivery. This step is necessary for processing claims and replacement requests. We appreciate your cooperation and understanding."

We are focused to offer an unique buying experience and complete customer satisfaction for our products. We would always keep in mind your collector mindset, and hence make all efforts to make all your cards reach safe and sound.

In an event, if you are not pleased by our products/ services offered, we would refund back the money, following all necessary checks.

For smooth functioning of the website, and to address your problems, please write to us on support@karzanddolls.com Please find below, our policy for cancellation of orders and refunds.

Cancellations

"For order cancellations, requests must be made before the order is shipped. Once shipped, cancellations will not be accepted. Please note that a flat 3% cancellation fee on the total order amount will be applicable for all cancelled orders."

Refunds

We are a company dedicated to collectors, so any stocks returned in unsaleable conditions, would not be eligible for any refunds (open sealed, tampered and blisters open are unsaleable stocks). All refunds would be made to the original mode of payments.